-
Notifications
You must be signed in to change notification settings - Fork 46
Report problems
To help with an issue we usually need logs from the device.
On the settings page, tick "Send a copy to support" and click Send logs. This is the fastest path — it bundles the journal, snap state, service status and disk info and sends it to support@syncloud.it.
If you cannot reach the web UI, SSH into the device as root (use the device password set during activation, or syncloud if not yet activated) and paste the output of these commands into a forum post or email to support@syncloud.it:
snap list
snap services
snap changes
systemctl --failed --no-pager
df -h
journalctl -u snap.platform.backend -n 200 --no-pager
journalctl -u snap.platform.nginx-public -n 100 --no-pager
To run the commands above you need SSH, which lets you run commands on the device and copy the output back.
On Windows use PuTTY. On macOS and Linux, the built-in ssh command works.
Connect to your device by its IP address. Use root as the username and your device password.
From the router's DHCP lease list, or from the device itself with an attached screen (HDMI):
hostname -I