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ksevitha/README.md

Hi, I'm Krishna Sevitha 👋

Technical Support Engineer → ServiceNow Developer → SOC Analyst

Typing SVG

LinkedIn GitHub Location

👩‍💻 About Me

name: Krishna Sevitha
location: Hyderabad, India
current_role: Technical Support Engineer @ MassMutual India
experience: 2.5 years in Enterprise ITSM

certifications:
  - ServiceNow CSA (June 2026)
  - ITIL Foundation (June 2026)
  - Security+ (Target: Q3 2026)

career_path:
  now:     "ServiceNow Developer"
  next:    "SOC Analyst"
  future:  "Masters in AI + Cybersecurity"

building: "ServiceSense AI - Intelligent ITSM Chatbot"
learning: ["ServiceNow Development", "Linux", "Cybersecurity"]

🛠️ Tech Stack & Skills

🔵 ServiceNow Platform

ServiceNow ITSM Flow Designer CMDB

🔐 Cybersecurity & IAM

Active Directory CyberArk Okta Linux

🖥️ Daily Tools @ MassMutual

Microsoft 365 SCCM JAMF BitLocker

🤖 AI & Development

Python JavaScript REST API

🚀 Featured Projects

🤖 ServiceSense AI (In Development)

Intelligent ServiceNow-integrated chatbot that eliminates ITSM inefficiencies

Features being built:

  • 🔍 Auto KB search & self-service resolution
  • 🔧 Auto-diagnostics for common IT issues
  • 😊 Sentiment analysis for smart escalation
  • 🎫 Enriched ticket creation with full context
  • 📊 Proactive monitoring & alerts
  • 🧠 AI learning engine

Python ServiceNow AI

📋 IT Asset Tracker (ServiceNow PDI)

Complete custom ServiceNow application built from scratch

Built independently:

  • Custom table with full field configuration
  • ACL security (read/write/create/delete)
  • Service Catalog integration
  • Flow Designer automation
  • Dashboard & reports

ServiceNow CMDB

🔐 SOC Learning Journal (This Repo!)

Documenting my cybersecurity learning journey

TryHackMe Linux Wireshark

📊 GitHub Stats

GitHub Stats

Top Languages

GitHub Streak

🗺️ Career Roadmap

📍 NOW          Technical Support Engineer @ MassMutual India
                └── 2.5 years enterprise ITSM experience

🎯 Q2 2026      ServiceNow CSA + ITIL Certified
                └── Exam target: June 2026

💼 Q3 2026      ServiceNow Developer Role
                └── Target: 10 LPA | Hyderabad/Remote
                └── CAD Certification

🔐 Q4 2026      SOC Analyst Role
                └── Security+ Certified
                └── TryHackMe SOC Path complete

🤖 2027+        Senior Cybersecurity + AI Role
                └── Masters in AI + Cybersecurity
                └── ServiceSense AI launched

📈 Current Focus

  • 🎓 Studying: ServiceNow CSA (exam June 2026)
  • 🔨 Building: ServiceSense AI chatbot
  • 📚 Learning: Linux, Cybersecurity fundamentals
  • 🎯 Goal: ServiceNow Developer role by July 2026

🤝 Connect With Me

LinkedIn

Open to ServiceNow Developer opportunities in Hyderabad!

Profile Views

⭐ If you find my work interesting, consider giving a star! ⭐

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  1. ksevitha ksevitha Public

    My GitHub Profile

  2. servicenow-portfolio servicenow-portfolio Public

    ServiceNow development projects, labs and notes | CSA | PDI | Flow Designer

  3. Servicesense-ai Servicesense-ai Public

    Intelligent ServiceNow-integrated chatbot | AI | ITSM automation | ServiceSense AI

  4. soc-learning-journal soc-learning-journal Public

    SOC Analyst learning journey labs, investigations & notes | TryHackMe | Cybersecurity"