I'm building a hands-on portfolio for remote IT support, cloud support, and practical automation roles. The projects below are the strongest public-facing examples of my troubleshooting, ticket documentation, Azure fundamentals, Active Directory basics, Windows command-line diagnostics, and Python/API automation work.

For a fast review, start with:

1. Microsoft 365 / Entra ID Admin Lab
2. osTicket Help Desk Lab
3. Active Directory User Support Lab on Azure
4. Remote IT Support Operations Lab
5. Windows Command-Line Troubleshooting Lab
6. Azure Network Troubleshooting Lab
7. AI Gmail Cleanup Assistant - Inbox Scout

For a complete hiring-manager view, see Portfolio Guide.

• AI Gmail Cleanup Assistant - Inbox Scout with Telegram Control
  • Inbox Scout
  • Local-first Python automation project using Gmail API, Telegram bot control, AI-assisted classification, OpenRouter model routing, safety gates, audit logs, and reversible Gmail Trash actions.

• Remote Support Operations Lab - Tickets, KB Articles, and Cloud Support Scenarios

  • Remote Support Operations Lab
  • Simulated remote support portfolio with realistic tickets, knowledge base articles, Microsoft 365 support scenarios, VPN/network troubleshooting, phishing triage, and Azure/Windows support notes.

• Windows Command-Line Troubleshooting Lab - Real Diagnostic Output and Support Notes

  • Windows Troubleshooting Command Line Lab
  • Practical command-line troubleshooting lab covering ipconfig, ping, tracert, nslookup, systeminfo, tasklist, and netstat with privacy-cleaned command output and support-style notes.

• osTicket Help Desk Lab - Ticketing System Workflow and Documentation

  • osTicket Help Desk Lab
  • Completed ticketing-system lab using osTicket in a local Docker environment, with realistic support tickets, screenshots, workflow documentation, and help desk process practice.

• Microsoft 365 / Entra ID Admin Lab - Cloud Identity and Help Desk Support

  • Microsoft 365 / Entra ID Admin Lab
  • Portfolio-ready cloud admin lab showing Microsoft 365 admin center, Entra ID, Microsoft Graph PowerShell, user onboarding, group access, license assignment/removal, password reset, sign-in block/restore, authentication methods review, offboarding, CSV audit reports, support tickets, and AI-assisted documentation workflow.

• Active Directory User Support Lab on Azure

  • Active Directory User Support Lab on Azure
  • Demonstrates Windows Server, domain controller setup, DNS, domain joining, organizational units, users, groups, RDP, and account administration support tasks.

• Azure Networking and NSG Troubleshooting - Wireshark, Protocols, and Cloud Firewall Rules

  • Azure Network Protocols and NSG Troubleshooting Lab
  • Demonstrates Azure VMs, Wireshark, ICMP, SSH, DNS, RDP, command-line troubleshooting, and Network Security Group rule testing.

• Remote IT support and ticket documentation
• Windows troubleshooting and command-line diagnostics
• Microsoft Azure VM and networking fundamentals
• Active Directory basics and user account administration
• Help desk platform setup and ticket lifecycle management
• Technical writing and user-facing knowledge base documentation
• Python automation and API integration
• Gmail API, Telegram Bot API, OAuth, and AI-assisted workflows
• Safety-first automation design with logs, gates, and reversible actions

• Google IT Support Professional Certificate
  Foundational training in troubleshooting, customer support, operating systems, networking, system administration, and security basics.

• Remote Help Desk / IT Support Specialist
• Technical Support Specialist
• Cloud Support Associate
• Junior Systems Administrator
• Cloud / Automation Support Pathway