At Microsoft, I lead a team of skilled content professionals responsible for the vision and execution of technical content for:
- Generative AI products, such as Agent 365, Copilot Cowork, and Copilot Studio
- Low-code/pro-code enterprise solutions, such as Power Platform
- Enterprise SaaS CRM and ERP products, such as Dynamics 365
Passionate about the intersection of AI, knowledge systems, and customer empowerment.
- Directing high-performing, multi-regional teams across the world
- Impacting millions of users through compelling documentation and training on Microsoft Learn
- Saving millions in support cost by optimizing self-serve content ecosystems and reducing support dependency
- Forging cross-functional partnerships spanning Design, Engineering, Marketing, and Support teams to align product vision with user success


