diff --git a/dashboard/support.mdx b/dashboard/support.mdx
new file mode 100644
index 0000000..009c8e8
--- /dev/null
+++ b/dashboard/support.mdx
@@ -0,0 +1,42 @@
+---
+title: "Support"
+description: "Open and track support tickets from the dashboard"
+---
+
+Need a hand? The dashboard has a built-in support panel at
+[app.squirrelscan.com/support](https://app.squirrelscan.com/support) where you can open
+tickets and chat with the team — no email threads to lose.
+
+## Opening a ticket
+
+1. Head to **Support** in the dashboard sidebar.
+2. Pick a category:
+   - **Billing** — plans, credits, invoices, refunds
+   - **Bug** — something broke (sorry!)
+   - **Audit question** — a rule result you don't understand or disagree with
+   - **Feature request** — tell us what the squirrel should learn next
+   - **Other** — anything else
+3. Add a subject and describe the issue. The more detail the better — URLs, report
+   links, and what you expected to happen all help.
+
+You'll get a confirmation email with a short reference like `[#K7P2Q]`, and the ticket
+appears under **Your tickets** on the support page.
+
+## Replies and notifications
+
+When we reply you'll get:
+
+- an **email** with the full response, and
+- an **in-app notification** (the bell) linking straight to the ticket thread.
+
+Reply from the ticket page in the dashboard. Replying to a closed ticket automatically
+reopens it.
+
+## Limits
+
+To keep the queue healthy, ticket creation is limited to 5 tickets per hour per account.
+
+## Other channels
+
+- Quick feedback (no reply needed): `squirrel feedback` from the CLI
+- Email: [support@squirrelscan.com](mailto:support@squirrelscan.com)
diff --git a/docs.json b/docs.json
index 7ed8de7..94dfb89 100644
--- a/docs.json
+++ b/docs.json
@@ -488,7 +488,8 @@
           {
             "group": "Dashboard",
             "pages": [
-              "dashboard/index"
+              "dashboard/index",
+              "dashboard/support"
             ]
           }
         ]
@@ -530,4 +531,4 @@
   "icons": {
     "library": "lucide"
   }
-}
+}
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